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How dinartoto Protects Your Personal Data

Your privacy matters to us from the moment you open an account with dinartoto — every piece of personal information you share, from your name to your preferred…

Data collected only for account operationsDANA, OVO, GoPay, QRIS payment data securedYour right to access and delete recordsNo data sold to third partiesContact our team any day of the week

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What This Privacy Policy Covers for Indonesia

dinartoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

dinartoto operates this privacy policy specifically for account holders in Indonesia, and its application depends on local law. We collect information you provide during account registration — including your name, email address, phone number, and payment identifiers linked to DANA, OVO, GoPay or QRIS — as

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well as technical data such as device type, browser session logs and IP address. This data is used solely to process your transactions, verify your identity, and deliver account support. We do not share your personal data with unrelated third parties, and we retain your records
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only as long as your account remains active or as required under applicable Indonesian regulations. Players in Bandung and across Indonesia can request a full copy of their stored data by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Us About Your Privacy

If you have a question about how we handle your personal data, want to update the information on your account, or need to request deletion of your records, our support team is available every day from 08:00 to 23:00 WIB. You can reach us through live chat on the dinartoto site, by email at the address listed in your account dashboard, or via our Telegram support channel — whichever suits you. We aim to acknowledge all privacy-related requests within 24 hours and resolve them within five working days.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB directly on the dinartoto site. Start a chat from the help icon in the bottom-right corner of any page to reach a privacy support agent within minutes.

Email Support

Send your privacy request to the email address shown in your account dashboard. Include your registered username and a brief description of your request; we respond within one business day for data-access queries.

Telegram Channel

Connect with our support team on Telegram for quick privacy questions about your account data, DANA or OVO payment records, or cookie preferences. Find the channel link in the site footer.

DATA HANDLING PRACTICES

How We Secure and Manage Your Account Data

We apply layered security practices across every part of your account — from the moment you deposit via GoPay to the moment you log out.

Encryption at Every Layer

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Payment identifiers for DANA, OVO, GoPay and QRIS are stored in encrypted form and never appear in plain text in our logs.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can adjust cookie preferences from the settings panel inside your account at any time without affecting your deposit or withdrawal functions.

Account Security Controls

Your account is protected by password authentication and optional two-step verification via SMS. Any login attempt from an unrecognised device triggers an email alert to your registered address so you can act immediately if it was not you.

Data Retention Schedule

We keep active account data for as long as your account is open. After account closure, personal records are retained for the period required under Indonesian regulation, then permanently deleted. QRIS transaction logs are anonymised after 90 days.

Who Can Access Your Data

Access to your personal data inside dinartoto is restricted to the teams that operate your account — payment processing, identity verification and customer support. No marketing partner or advertiser receives your personal identifiers.

Requesting Changes to Your Record

You can request a copy, correction or deletion of your personal data at any time through live chat or email. We process corrections within five working days and confirm all deletions in writing to your registered email address.

Your Privacy Rights at dinartoto Explained

The questions below cover what Indonesian account holders ask us most often about how their data is used, stored and protected. If your question is not answered here, reach out through live chat between 08:00 and 23:00 WIB and a support agent will help you directly.

We collect your name, email address, phone number and the payment identifier you use — such as your DANA or OVO account number. We also log your device type and IP address to protect your account from unauthorised access.

We do not sell or share your personal data with advertisers or unrelated companies. Data is shared only with payment processors such as DANA, OVO, GoPay and QRIS strictly to complete your transactions, and with identity verification services where local law requires it.

Send a data-access request through live chat or to the email in your account dashboard. Include your registered username. We will send you a summary of all stored personal data within five working days of receiving your request.

Yes. You can request deletion by contacting support via live chat or email. We will remove your personal identifiers after your account is closed, subject to any retention period required by Indonesian regulation. We confirm all deletions in writing.

We use session cookies to maintain your login and analytics cookies to improve account pages. You can turn off analytics cookies in the account settings panel. Turning off session cookies may affect your ability to stay logged in during a deposit or withdrawal.

Transaction records linked to GoPay, QRIS, OVO and DANA are kept for as long as your account is active and for the period required by applicable Indonesian financial regulation after closure. QRIS session data is anonymised after 90 days.

Contact us immediately through live chat, available from 08:00 to 23:00 WIB. Our security team will review your login history, lock the account if needed, and walk you through resetting your credentials and reviewing your payment records.

How dinartoto Protects Your Personal Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Telegram Channel

How We Secure and Manage Your Account Data

Encryption at Every Layer

Cookie Policy and Consent

Account Security Controls

Data Retention Schedule

Who Can Access Your Data

Requesting Changes to Your Record

Your Privacy Rights at dinartoto Explained

01 What personal data does dinartoto collect when I open an account?

02 Does dinartoto share my data with third parties?

03 How can I access the personal data dinartoto holds about me?

04 Can I ask dinartoto to delete my personal data?

05 How does dinartoto use cookies, and can I turn them off?

06 How long does dinartoto keep my payment records like GoPay or QRIS transactions?

07 What should I do if I think my account data has been accessed without permission?

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