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Terms & Conditions that protect your play

When you open an account with dinartoto, you agree to the terms that keep your wallet, your games and your withdrawals secure.

Account SecurityPayment TermsWithdrawal RulesData ProtectionSupport Access
dinartoto Terms & Conditions that protect your play
CONTACT & RESOLUTION

How to reach us about Terms & Conditions questions

Team online

Live Chat

Open the chat icon in the lobby or your account dashboard. Our team responds within minutes during business hours. Use this channel for urgent account or payment questions tied to these terms.

Email Support

Send detailed questions about policy, data requests or account disputes to our support mailbox. We reply within 24 hours. Attach screenshots or transaction IDs if your question involves a specific payment or withdrawal.

Account Settings

You can request a copy of your data or update your account details directly in Settings > Privacy & Security. Changes take effect immediately. Some changes may require verification via the email or phone on file.

SECURITY & YOUR RIGHTS

How we protect your account, data and transactions

Encryption & Storage

All your account details, payment information and game history are encrypted with industry-standard SSL and stored in secure servers. We do not retain credit card details; DANA, OVO, GoPay and QRIS payments are tokenised for your safety.

Withdrawal Verification

Before any payout reaches your wallet, we verify your account identity and check withdrawal requests against fraud patterns. This process takes up to 24 hours. You can track the status in your account under Transaction History.

Data Retention

We keep your account data for the life of your account plus 12 months after closure. Financial transaction records are retained for seven years to comply with Indonesian regulations. You can request deletion where local law permits; some records must remain for regulatory compliance.

Cookie Policy

We use cookies to remember your login, track your game preferences and prevent fraud. Essential cookies cannot be disabled, but you can manage preference and analytics cookies in your browser settings or via our Privacy Centre.

Account Access Control

You control login via email and password. Enable two-factor authentication in Account Settings > Security to add a second verification step. If you suspect unauthorised access, contact our support team immediately; we can freeze your account within minutes.

Change Requests

To update your payment method, contact email address, phone number or personal details, log into Account Settings > Profile. Changes to withdrawal destination or verification details may require re-confirmation by email or SMS.

Frequently asked questions about Terms & Conditions

No. Each person may hold only one account. If we detect duplicate or linked accounts, all are subject to closure and funds may be forfeited. Use the same payment method and email for all your play to avoid detection and account loss.

Breaches may result in account suspension, temporary lock, or permanent closure. We'll notify you by email if we detect suspicious activity. You may dispute the decision through our support team, and we'll review the evidence within five business days.

Go to Account Settings > Privacy & Security and select 'Download My Data'. We'll compile your account history, transactions, cookies and contact information into a file and email it within 14 days. You can also contact our support team to request a manual copy.

Yes, but only to a payment method in your name. To switch from DANA to GoPay, for example, update your payment details in Wallet > Withdraw Settings. Re-verification may be required; follow the prompts in your account to confirm the new destination.

If a game crashes and you lose your stake before the round completes, contact support with your transaction ID within 24 hours. We'll investigate and credit your account if the malfunction is confirmed. Incorrect plays or changes of mind are not refundable.

Withdrawals via DANA, OVO, GoPay and QRIS are verified and processed within 24 hours. Most reach your wallet within minutes after approval. Bank transfers may take one to two business days depending on your bank. Check your Transaction History for real-time status updates.

Open live chat immediately or email our support team with details. We can freeze your account within minutes and change your login credentials. Do not share your password with anyone. If you've noticed unauthorised transactions, report them right away so we can investigate and reverse fraudulent plays.